Poor Customer Service - Repetition of the exact same lame excuse

Good day

I just want to convey my frustration towards your team at the Mitchell's Plain branch, today is my third time at the Sassa offices for a confirmation letter for the exemption of my son's school fees. Everytime I have to turn around because 1st, they only help till 12pm, secondly they're always saying that they're short staffed, then they're permanent excuse is that the system's offline, like at this very moment I've been standing in this line since 7 this morning, the staff here never starts at 7 they only came out now to say that the system's offline (like both the pther times I came here). I just feel that these lines are highly unnecessary, if they start on time (07:h00) then al these lines can be avoided, I have a certain time in which I need to submit the confirmation letter to the child's school, but every time I come here the system's offline, this is extremely frustrating.