PATHETIC SERVICE

The service at the SASSA office in Springs is very poor. I do not understand how the staff members are still on lunch an hour before their knock off time. I sat at their waiting area for almost 30 mins bear in mind that I was looking at the time wondering when someone will come out and assist me. People working for the government are too relaxed and getting paid for absolutely nothing!!! Not even management is taking note of how their staff members are NEVER at their work station. U cannot all leave your work stations in the name of 'lunch time' and NEVER do u leave a work station completely empty with not even 1 employee awaiting to attend walk in clients. This portrays very bad service upon the company itself and people (employees) are definitely not productive during their working hours.

It's pathetic how i ended up seeking help from the Post Office in Springs whom did a much better job than what I would have experienced at the SASSA office. It took them 10 mins max to assist me not to mention the great service.

Management needs to take to task about employees leaving their work station completely unattended to in the name of 'lunch time'. We do not have the whole day to wait upon people who decide whenever it suits them to work to attend to us. People are getting paid for nothing and if really that is the case then the government and top management needs to start reshuffling and rather start employing people who will deliver what is stipulated in their job descriptions and work contracts.