PATETHIC SERVICE

Good day,

I would like to understand the purpose of the call centre for the R350 grant. You call and hold on for more than an hour, then they either disconnect your call or when someone answer. They don't know how to answer your questions or give you valuable feedback. If you ask them what is the purpose of the call centre the response is I don't know.

How is it that your grant is approved 3 months ago and you don't receive a date to collect. Why is it that the person who approve the grant not also add the date for collection. This would clearly save time.

Maybe would also save money on phone calls and they wont need so many staff at call centre, saving salaries. Because the only response you get is I don't know. Is there no supervisors and managers that follow up and speed up this process. I have sent emails for the past 3 months and still no response.