None existance of the Social Services in SA

My Mom is a receipeint of the SASSA grant, its the 13th today and she still did not receive her grant. Now I have to drive more than 200km just to take her to the SASSA Office to find out as to why she was not paid. She is not well but the SASSA system is bad and there is no social workers visiting the elderly and ensuring that all their need are taken care off.