No service at SASSA Midrand

We went a week ago to SASSA. It was not a good experience. Our mission was to try & track my daughter's application submitted online last October and registered. Nothing since then. Once we found the building (empty) there are no signs, just queues. We finally had an angel (social worker) who showed us where to go and pushed us into the building. The security guard told us to go away as old age pensions can only be allowed on Mondays. (Not on their website). We never saw one actual SASSA person. The whole experience is depressing and degrading for EVERYONE. Of course we will go again on Monday. Not looking forward to it. If it could all be done online it will relieve the queues. Can some one tell Social Services?