NO HELP FOR PENSIONERS

So how the fock does one get help for a pensioner that money was deducted, when the government department tells a pensioner that stood in lines for 3+ hours ''WE DONT DO THAT COME BACK 4 JANUARY THEN WE WILL CONTACT HEAD OFFICE'' <br> <br> So who do I contact to get assistance for when 80% of a pension was deducted and no assistance from SASSA