My mothers sassa money that she didnt receive in 2023 or 2022 if m not mistaken

Good day Sir or Madam i hope this email finds you well My mother have a problem with her sassa grant money that wasnt deposited into her account and she was told it went straight to sanlam so here is the story My mother Nokhanyiso Nowiti Eunice Metu was changing her sassa account to FNB so her account number wasnt cuptured correctly so when she went to FNB to do an inquery about her money she was told that its with sanlam please can you kindly assist me with that her id number *** cell nunber for further info *** Thank you