Kwamhlanga branch poor service

Good day.

I visited SASSA offices in Kwamhlanga accompanying my sick mother who couldn’t walk,since we attend her hospital appointments in Kwamhlanga hospital we visited your branches because it is convenient and save us money hence we hire transport.

We visited the brand from November 2025 we were told to come back January 2026 we went back they took all our details including our “HOME ADDRESS” they we were told to come back on the 6th of February 2026 in the same branch.

I went to the branch but I noticed lots of poor service from the workers before we could even enter the premises.

1. They arrive late for work

2. They are rude to customers ( in the morning there was an old lady who went to the toilet when she came back she asked if she was called the respond from your employee was “ I am not the one who told you to go to the toilet”. The very same lady was very rude to me in the morning when we entered her office I respected her and kept quiet because we must worship the grounds they walk on so that we can be assisted.

3. They don’t put on name tags we can’t tell who is assisting us.

4. People of age 60 and above were made tho queue from 8 to 4 then sent back home without being assisted.

5.I was number 57 but number 80-60 were assisted before me of which we have been on queue since 4am due to their poor service from those numbers they took from number 15 -30. We were told the reason behind this was that we are here for different reasons we understood hoping we will be assisted.

My ticket was called around half past 3pm when I got to the consultant I was told there’s no space for me I must go to tweefontein since I reside that side of which they took my address last time they should have said that day that I must not come back to their branch.

I asked the guy why didn’t they say last time he said he wasn’t the one assisting me so that is not his problem I must go to Tweefontein or Moloto that’s my choice it does not concern him or I must come back the following week. I asked if my name will be written down like those ones of previous week so that they know I was here and be assisted he said he won’t do that he left me sitting there then came back with another client saying I am wasting his time they started ganging up on me then they noticed that I know the law I know how they should be assisting people and I even have qualifications for the position they are in they said I should go to the managers office.

When I got to the managers office I explained everything to him he just said let me book for you in tweefontein but still that does not change anything because I still have to go there around the am’s for me to be assisted. I informed the manager about the staff behaviour his response was “ working with people is hard my sister”.

Kwamhlanga people do not want to work please assist us so that we could get better service!!! Our people end up going to Pretoria and Bronkhorspruit while we have offices here.