Incompetence and disrespectful staff

Old age pension not received for 2 months. Staff being so inconsiderate and blaming pensioners. My mom in law is in a wheelchair and I went to the branch a In Peffercille numerous times without getting the correct help. Then this one manager, Mr Pangalala feels that he can point and scream at me and not taking any fault on his or sassa side. My point was put yourself in a pensioners shoes. As an employee of sassa you will not be able to survive one day without your salary but a pesio er, already receiving little, should survive 2 months without a pension