In tears and angry

I just received a call from SASSA at Senekal Free State from the manager. The main documents where submitted in Ladybrand at the branch there. She just called to tell me a reason and not even listen to me telling me how rude I am and so forth. I need an email where I can complain and get a quick reply. Because her telling me that she is going to reject it makes no sense. Please help. I'm in tears from the conversation.