improper conduct

Sassa Vereeniging there's this short dark lady who really has no manners talks to people like they're her pets, i was there to apply for disability grant for my CP son she laughed loud that i'm working but applying for grant making fun of me, with mask on i couldn't hear what she was saying she then shouted at me more, when i went to her desk and i greeted her she just looked at me, from the onset when she spoke to me her tone and body language was of a annoyed person shouting, i never wanted to apply for it hence my 3years old son doesn't get disability grant but the bills i face pushed me there, i wish herself and her generation never have to deal with what i go through, she mustn't forget life is a karma