Had helped an elderly to submit all documents 4 times at SASSA midcity Pretoria offices as result of get lost in the system or process - *** been given to me to phone in and asked for person who did submission last time but phone continuously staye

Had helped an elderly to submit all documents 4 times at SASSA midcity Pretoria offices as result of get lost in the system or process - *** been given to me to phone in and asked for person who did submission last time but phone continuously stayed unanswered - hands cut off and staff at new applications & supervisor aggressive and said that they not responsible for the system after made sure all relevant documents been submitted and take in as demanded 4 times - waiting now since beginning Nov 2024.for elderly man to get old age pension where he is also ill and 95% blind - is this not ridiculous? Not once will telephone be answered and stranded with no internet and wifi and no data on cellphone (elderly man poor) WHAT IS the PROBLEM with the SYSTEM OF SASSA as been blamed the system for passed 8 months!!!!