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I am complaining on behalf of my elderly mother who has been trying to apply for pension for the past two weeks at the Mamelodi (Mams Mall) branch and Pretoria CBD branch, 1st time she went on a Friday and was advised she is only allowed to come on any Wednesday only for pensioners at the Mams Branch, 2nd time she went early waited in line with no assistance or advise from any of the consultant till around 2pm in the after where she decided to come back mind you no seats were offered to the elders so she was standing through out the hours even though she has a chronic disease. 3rd time she went to Pretoria CBD branch on the 16th July 2025 at 09:4 am at 14:11 she was still outside not assisted having a card showing she was no 13 only for the branch to close without advising what is going on. I do not understand why people apply for jobs which they do not have a passion for and for the SASSA department to allow such treatment of elders to continue on so far. as it stand my mother has lost funds as she has been travelling by taxi with her chronic illness and still till today she has not been assisted. truly disappointing to the SASSA Department.