Disgusting service at Rooderpoort Sassa!!!!

What poor service I received at Rooderpoort Sassa today. My kids who are 8 and 1yr old and I stood in the queue outside, freezing cold for over 3 hrs just to be turned back. My son has not been getting his grant for the past 5months and I am being sent from 1 Sassa to the next for a Review.

It was 1st Meadowlands then Dobsonville which both had poor service as well but today took the cup. The workers there do not care about the community even the elderly were standing out in the cold, no chairs or even care in the world. Mind u there were open seats but according to the security guy he is only allowed to let people in once the ones that are in are finished. So empty seats while the community including kids and elders are freezing outside. There was a guy named Mthokozisi who was very rude I'm not sure what position he holds there but he also refused me my right to lodge in a complaint as he said there are no forms and I should use an A4 paper and stash it in the box when I'm done.. Like I look that dumb.

There are people who need jobs and who are more deserving of the jobs that are given to people who work at these Government institutions. My child has missed morethan a week of school because of going up and down for this stupid review and going up and down with money I don't have as I am unemployed. It is as if Sassa employees do not know their job.

It is heartbreaking seeing people's parents in the conditions I saw today, my 1 year old who was born prematurely is suffering from a cold as we speak.. If the community didn't force the security to leat me in 3hrs later the situation would have been worse.