Disgusted by SASSA employee's lack of professional

I am a beneficiary for CSG and am fulltime in Mafikeng.

My late mom has a house in Polokwane and the water and electricity bill needed my attention as the municipality was close to selling the house.

As part of the process i was asked by the municipality for a confirmation letter from Sasssa juju to confirm that I am indeed a beneficiary.

The Seshego office is the closest to where mm u mom's home is. I went for help with the letter and was told that I'd have to go to Mafikeng for the letter. I explained that I couldn't as 1. Mafikeng is far from Seshego... Provinces away and the man told me that i should transfer my kids in order for them to assist me with a letter. I can't do that cause my kids are in Mafikeng and all I need is just proof that I am a beneficiary. Nonetheless I called the complaints contact number and the gentleman who helped me was very efficient but my r problem is he said that it wouldn't take more than 2 weeks.

Now my issue is that I honestly don't understand why i couldn't get help at the Seshego office.

It's people like this that give government institutions a bad name. No professionalism, boo customer care care, no care in the world for for providing service with a purpose

Hee just kept turning people away without even listening. He told 2 others before me that he is closing the gate at 2:30pm when the board says 4:30pm.

Please deal with such employees. It's very inhumane and hurtful for us as public servant and we go there seeking help.

He said he'd provide a service to us as individuals but is not doing so.

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