Disgraced

So my son app**** for a R350 grant a few months ago. To date he has 3 months approved but no dates attached to it making him unable to collect his funds. I can understand if there is a backlog but surely if they approved three months why is he not able to collect. What's also annoying his we contacted them firstly they said to just be patient and wen emailing them a month ago they didn't even bother to reply. It is only a R350 and surely they think that nobody needs the money as they not even making an effort to pay everyone out.