Disappointed in the SASAA Services Provided for us.

On the 6th July I went to a Capitec ATM to withdraw my SASSA, before the cash could be released the machine went off and said out of services. I immediately went to the next ATM thinking that the money will relfect back into my SASSA account but nothing. I called SASSA customer care they referred me to PostBank Postoffice. I sat in a long queue eventually made it to the front. Explained to the lady what had happened as she said the funds were withdrawn, I had to make an affidavit she said they will submit for investigation. Since than I have not received any feedback as yet, I have called the call centre multiple times but no answer all agents are busy for the past week and today I have called since the morning. The service is ridiculous. I bet it will take another year to investigate or I won't even receive the funds for July. I am highly disappointed.