***** being performed at Sassa payment department

I have been approved by sassa for SRD Grant but due to the bank which i was using, my payment from February to September was not paid to me even after submitting everything which I was told to submit nothing changed, I believe sassa a performing ******* activities with the money that is supposed to be paid to the beneficiaries,I have heard a lot of stories from different people about not being paid the money which they qualify, I have tried any means of communication with sassa but im not getting any help, please help me navigate my money, my ID no ***