BAD SERVICE IN MOUNT AYLIFF EASTERN CAPE

Good day I went to SASSA In mount Ayliff on the 8th of September 2017 to renew my sassa grant for my children which was closed in January due to not withdrawing money for 3 months.when i got there i first spoke to the receptionist or administrator who had an attitude at first she was sitting like she is in her bad sleeping on the chair she spoke so softly that i could not even hear her, and she showed no interest on what she was doing. she then helped me by giving me papers to and giving me documents to make copies for like my ID,birth certificates for my children. i came back on the line and the was only 10- 15 people on the queue and the queue was not going anywhere because the was no one to help us.the were only 3 staff members who were taking people from the queue one lady a staff member came out to the people and ask "what were they here for'? and she said if anyone who is being sent by the doctor must follow her. And all the other people who came to register for the sassa grant for the first time were not being helped. One staff member which was a lady she came out and said to a lady who was sitting next to me " why are you all coming today because we are busy today doing our filling for the previous weeks work" but she said it in Xhosa.i arrived at SASSA at 10:00am with 10-15 people on the Queue and we were not helped. some people even went home without being helped because they said Sassa staff in mount Ayliff they don't work on friday's they are doing their filling that's what the staff members of sassa in mount ayliff tell the people when they come on friday's . the manager is the same as the staff members. i was only helped at 14:00pm because my motther went an confronted the manager if is the any reason why are they not working or why are they not taking people on the ques AND SHE SAID THEY ARE WORKING WHICH WAS FALSE ONE STAFF MEMBER WAS EVEN DANCING WEARING SUN GLASSES AFTER A WHILE SHE TOOK HERE BAG FROM HER DESK SHE WENT OUT. ALL THE OTHER STAFF WERE SITTING AND CHATTING TO EACH OTHER THE WHOLE DAY AND WE WERE SITTING THERE UNHELPPED. THE GOVENMENT MUST RATHER CHANGE THE WHOLE STAFF AT SASSA MOUNT AYLIFF IN ESTAERN CAPE VERY POOR SERVICE THOSE PEOPLE THEY NOT DOING THEIR JOB THEY GO TO WORK TO HAVE ATTITUDE AND GOSSIP THE WHOLE DAY INCLUDING THE MANAGER.VERY, VERY POOR SERVICE. THE WORSE PART PEOPLE IN MOUNT AYLIFF ARE COMING FROM VERY FAR LOCATIONS AND THEY GO HOME WITH NO HELP BECAUSE ITS FRIDAY THEY ARE NOT WORKING THEY DOING THEIR FILLING IS THIS ACCEPTABLE? All the other staff were going home at aroung 12:00pm and we were sitting on queues the whole day. The manager then called one staff member to help me because my mother went there and complained about the poor service and i was helped but my documents were taken nothing was captured on the system as this was on Friday i guess. she opened a file took my documents without capturing anything on the system is this alright? And she said i must go back on Friday the 15th with my children for their finger prints. This was unusual because when i app**** in Johannesburg for my children's grant everything was done all at at once i was not sent back home and wait for a week for. the worse part is that" The manager said every staff member works in their own departments,"and the people who were registering new grants were not available because they took long lunch or they were just not prepared to work as they were chatting to each other while they were poor people who need the sassa grant money waiting to be helped with no luck some people travelled as far as Ntabankulu these people wake up early to hold the queues when they get there they are not helped they have to return home.Is this alright i witnessed everything i am writting about i was there one lady was there from 8:00am to delete a child on her grant and she was not helped because there was no staff member helping her. i left at 14;00pm and she was still not helpped. Please help this is very serious those staff members in mount Ayliff they must be changed all of them and they must bring people who want to work inclidung the manager. the service is poor.