Bad customer service and poor processes!

I would like to report one of your members for the lack of assistance. Jessica Mdhluli spoke to me on the phone and she is ******** and arrogant. She has the mentality that she is above any laws because she works for the government. You can hear she has no customer ethic and she does not belong in a customer facing role.

I called in to report someone for de*****ing the government! Which is not my obligation but the government's duty to ensure they give these grants to people who deserve it only. This woman is getting a grant for 3 children and this Jessica Mdhluli is telling me that she cannot be reported unless I have her kids date of birth. Am I an investigator? My tax money is given to this woman **********ly!I am making you guys aware and I should get details that I don’t have!!! Her boyfriend walks around with her sassa card and I am required to compile data for you, that’s obscene!!!!! Deal with your arrogant staff and fix your processes.