my husband is 83 old...

my husband is 83 old we tried to apply for Sassa 3 time now only to be send away every time today I was told by one of the ladies to keep my mouth shut when I complain about the service the staff went on lunch and left the people in the queue now the staff decided to go home and left us stranded it cost money to drive every time my husband is a pensioner with only a little income I am currently unemployed