KP
Kimberly P
1 reviews | Active since Mar 2017
31 Jul 2023, 20:34
WORM INFESTED SASKO CAKE FLOUR!
I recently purchased 2 x 2.5kg bags of Cake Flour. I just opened 1 bag and to my disgust i found eggs and worms. I proceeded to open the second bag to check and it was also infested with eggs and worms. This was absolutely disgusting! We pay money for products and do not expect to find food products infested with worms. Absolutely disgusting!!! Seriously Sasko?!? Do better!
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Sasko's replyOfficial
03 Aug 2023, 08:27We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SG23-08-37 Kind Regards
Pioneer Foods Customer Care Line
Pioneer Foods Customer Care Line
Sasko's reply03 Aug 2023, 08:27
Official
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SG23-08-37 Kind Regards
Pioneer Foods Customer Care Line
Pioneer Foods Customer Care Line