HP
Hanthea P
1 reviews | Active since Nov 2017
13 Nov 2023, 11:01
Sasko selling molded buns
I bought Sasko hot dog buns in April 2023, at home I start preparing the food and when we have to eat, my son showed me the MOLD on the back of bun and ask if it's safe to eat, I immediately took all buns and looking for mold 6 of them got on. I contact Sasco via email no response, called got a reference number and WhatsApp number to send pics with reference to, no response, May I called again the person took information and said they will get in touch with me, it's June going to July and nothings sorted. Dep of health of no use as well. From now on I will buy from bakery self where I know it's fresh. The expiry date was after a week.
Helpful (0)
Replies (7)0
Replies (7)
Sasko's replyOfficial
14 Nov 2023, 10:16Good day
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. Please contact us on *** and quote ***-11-396 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards Pioneer Foods Consumer Care.
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. Please contact us on *** and quote ***-11-396 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards Pioneer Foods Consumer Care.
Sasko's reply14 Nov 2023, 10:16
Official
Good day
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. Please contact us on *** and quote ***-11-396 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards Pioneer Foods Consumer Care.
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. Please contact us on *** and quote ***-11-396 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards Pioneer Foods Consumer Care.
HP
Hanthea P's updateReviewer Update
14 Nov 2023, 10:25Good morning, thank you for your reply. I changed my phone number last month because old one gave problems. You can email me because phone number doesn't show to contact you. ***. Thank you.
Kind regards
Kind regards
HP
Hanthea P's update14 Nov 2023, 10:25
Reviewer Update
Good morning, thank you for your reply. I changed my phone number last month because old one gave problems. You can email me because phone number doesn't show to contact you. ***. Thank you.
Kind regards
Kind regards
Sasko's replyOfficial
15 Nov 2023, 08:48Good day
Please accept our apologies, your complaint Ref SB23-11- 396 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Kind Regards Pioneer Foods Consumer Care
Please accept our apologies, your complaint Ref SB23-11- 396 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Kind Regards Pioneer Foods Consumer Care
Sasko's reply15 Nov 2023, 08:48
Official
Good day
Please accept our apologies, your complaint Ref SB23-11- 396 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Kind Regards Pioneer Foods Consumer Care
Please accept our apologies, your complaint Ref SB23-11- 396 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Kind Regards Pioneer Foods Consumer Care
Sasko's replyOfficial
16 Nov 2023, 09:16Good Day
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that we have exceeded your expectations in ensuring that you have an unforgettable experience. Kind Regards
Pioneer Foods Customer Care Line
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that we have exceeded your expectations in ensuring that you have an unforgettable experience. Kind Regards
Pioneer Foods Customer Care Line
Sasko's reply16 Nov 2023, 09:16
Official
Good Day
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that we have exceeded your expectations in ensuring that you have an unforgettable experience. Kind Regards
Pioneer Foods Customer Care Line
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that we have exceeded your expectations in ensuring that you have an unforgettable experience. Kind Regards
Pioneer Foods Customer Care Line
HP
Hanthea P's updateReviewer Update
22 Nov 2023, 16:42Good day Mam, this is what I was referring at, it's a week after our telephonic conversation and they didn't email nor call me. It's ok because I won't buy their products anymore. Thank you for your time and effort. Have a great day ahead. Kind regards
HP
Hanthea P's update22 Nov 2023, 16:42
Reviewer Update
Good day Mam, this is what I was referring at, it's a week after our telephonic conversation and they didn't email nor call me. It's ok because I won't buy their products anymore. Thank you for your time and effort. Have a great day ahead. Kind regards
HP
Hanthea P's updateReviewer Update
22 Nov 2023, 16:45Good day Mam, this is what I was referring at, it's a week after our telephonic conversation and they didn't email nor call me. It's ok because I won't buy their products anymore. Thank you for your time and effort. Have a great day ahead. Kind regards
HP
Hanthea P's update22 Nov 2023, 16:45
Reviewer Update
Good day Mam, this is what I was referring at, it's a week after our telephonic conversation and they didn't email nor call me. It's ok because I won't buy their products anymore. Thank you for your time and effort. Have a great day ahead. Kind regards
Sasko's replyOfficial
28 Nov 2023, 09:06Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards Pioneer Foods Consumer Care Line.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards Pioneer Foods Consumer Care Line.
Sasko's reply28 Nov 2023, 09:06
Official
Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards Pioneer Foods Consumer Care Line.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards Pioneer Foods Consumer Care Line.