1 reviews | Active since Nov 2015
Sasko never fails to dissapoint
I received two loaves of Honey and Oats bread and two kiddies back packs which I gave to my neighbour as there are no children in this home. Of the two loaves I returned 10 slices of bread for testing. It looks like the bread is not mixed properly and two of the sliced had the same problem as my original complaint. The courier arranged with me to collect the bread on Friday 09/04/2021 and did not pitch. I received a call much later in the day on Friday but we had already left home and were away for the weekend. I received another call from the courier yesterday telling me the courier is at the gate of our complex. Bread for testing was collected and so far there is only one person that I have spoken to amongst many that actually cared about the problem the rest gave me excuses. I am not interested in excuses I am a customer not a problem solver for Sasko. I wish I could speak to one of Pioneer foods directors so I can explain how they treat their customers. Basically they do not care about the bread they sell. I still have not received anything in the post as promised I want an email address of one of Sasko's directors please as a customer I am entitled to ask for it
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref number - SB21-03-165.
Kind Regards
Pioneer Foods Consumer Care - LS
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref number - SB21-03-165.
Kind Regards
Pioneer Foods Consumer Care - LS
Please explain what it actually means to esculate the complaint to head office for urgent attention?????? I assume it means they do not care about their customers and they do not care about receiving a complaint either or else they would of responded by now. Today is the 12/05/2021 your response is dated 15/04/2021 three days left and a month would have passed this is the manner in which Pioneer Foods head office treats their customers.
Please explain what it actually means to esculate the complaint to head office for urgent attention?????? I assume it means they do not care about their customers and they do not care about receiving a complaint either or else they would of responded by now. Today is the 12/05/2021 your response is dated 15/04/2021 three days left and a month would have passed this is the manner in which Pioneer Foods head office treats their customers.