1 reviews | Active since Nov 2015
SASKO IGNORES COMPLAINTS ABOUT THEIR BREAD
I emailed a complaint to customer sevice and kept getting sms saaying my complaint has been logged and they tried to call me but I received a missed calls which rang for 20seconds. Eventually afemale by the nameof Trish ***called me and asked that I WhatsApp her my details and that i would get a reply within 72 hours that was on the 11 March. I have sent messages on WhatsAppand received no reply form Trish. This morning I called her on WhatsApp she did not take my call. I called her on my airtime and her cell is on voicemail. I have sent photos of the bread I received and it had something in it and I would like to knowe what it is. I wanted to know if Sasko would fetch the bread to test it but there is NO REPLY from Trish *** it seems SASko is selling bread with things in it and then just dissapearing Lets get these details onto social media Im angry frustrated and plain fedup with Trish and Sasko. How much more do I have to spend on calls to sasko for for buying a loaf of bread. Who is going to refund me???
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SB21-03-165 Kind Regards
Pioneer Foods Customer Care Line - LS
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SB21-03-165 Kind Regards
Pioneer Foods Customer Care Line - LS
My 1st email included photos of the bread plus the sellby date and the information next to the sellby date. Today is the 25th March 2021 its a long way from the 4th March when my first complaint was emailed.
I am so very annoyed nothing that Sasko can do or say will change my mind to not support this brand.anymore. Im aware Sasko wont close their doors because of me, however, I am assured that my bread will be healthy, not have any mould or strange things in it and I will not have to deal with a customer nightmare
My 1st email included photos of the bread plus the sellby date and the information next to the sellby date. Today is the 25th March 2021 its a long way from the 4th March when my first complaint was emailed.
I am so very annoyed nothing that Sasko can do or say will change my mind to not support this brand.anymore. Im aware Sasko wont close their doors because of me, however, I am assured that my bread will be healthy, not have any mould or strange things in it and I will not have to deal with a customer nightmare