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Tania B

1 reviews | Active since Jan 2023

17 Jan 2023, 12:57

Sasko bread

I don't even want give 1 star as for the bread that was rotten I won't buy Sasko bread again. I've send emails and no reply😡😡😡😡😡😡😡😡

0
Replies (15)
Sasko
Sasko's reply18 Jan 2023, 08:41
Official
 Good Day  We at Pioneer Foods Essentials Consumer Care Line would like to thank you for taking the time to inform us of your unfortunate experience.  We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.  We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.  Please note that your personal information will be used for the sole purpose of calling you back.  One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.  Would you please be so kind as to provide us with your contact telephone numbers?   Once again thank you for taking the time to discuss this complaint with us. 
TB
Tania B's update18 Jan 2023, 16:42
Reviewer Update
My number is ***
Regards
Tania
Sasko
Sasko's reply19 Jan 2023, 09:30
Official
Good Day Tania 

We apologise for the delay in response. 

We are currently having technical issues if you could kindly find our contact number on the below link. 
https://pioneerfoods.co.za/contact-us/

Contact us and quote your reference number: SB23-01-360 and one of our agents will assist you. 


TB
Tania B's update26 Jan 2023, 14:11
Reviewer Update
And again from the 19th of January after I've send the pictures and reference nr on WhatsApp no no no reply realy
Sasko
Sasko's reply27 Jan 2023, 11:46
Official
Good Day 

Kindly note one of our Customer Care Representatives will contact you shortly.
 
Once again thank you for taking the time to discuss this complaint with us. 



TB
Tania B's update27 Jan 2023, 21:49
Reviewer Update
And to day I've recieved this sms with a different reference number why must I phone again
Good Day

We at Pioneer Foods Essential Customer Care Line attempted to contact you regarding your complaint/enquiry without success. If you can, please contact us on *** and quote ref SB23-01-438.
In terms of the Protection of Personal Information Act, 2013 (Act 4 of 2013) POPI Act, which came into effect on 1 July 2021. We require your consent to store and process your personal information. Which will be used for the sole purpose of logging your complaint/enquiry.

Kind Regards
Pioneer Foods Essential


TB
Tania B's update27 Jan 2023, 21:51
Reviewer Update
The only number that tried to contact me was 084135 and every time when I awnser there no one on the other side and the phone just disconnect
TB
Tania B's update06 Mar 2023, 16:46
Reviewer Update
HiSome did phone and said I will receive a letter in the post its 4 weeks no letter.Can you send the letter via email or whatsap please RegardsTania
TB
Tania B's update18 Mar 2023, 18:29
Reviewer Update
And still waiting for a letter in the post
TB
Tania B's update26 Mar 2023, 20:29
Reviewer Update
I won't buy Sasko bread again no letter no reply and I did buy Sasko every day and won't advise my family to buy Sasko bread
Sasko
Sasko's reply29 Mar 2023, 08:05
Official
 Please accept our apologies, your complaint (***-03-15) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.  We would also like to thank you for bringing this matter to our attention.  Once again thank you.  Kind Regards 
Pioneer Foods 
TB
Tania B's update06 Apr 2023, 09:23
Reviewer Update
A week ago a lady phoned me and ask if I received the letter and I said no not at all. She said she will contact headquarters and they will email the letter for me and she will phone me the same day and up to now nothing had happened no email no phone call its pathetic coming on from January
Sasko
Sasko's reply11 Apr 2023, 08:00
Official
Please accept our apologies, your complaint (***-03-15) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.  We would also like to thank you for bringing this matter to our attention.  Once again thank you.  Kind Regards 
Pioneer Foods 
TB
Tania B's update17 Apr 2023, 09:58
Reviewer Update
On the 14 of Apri I did received a sms and they say they tried to phone and can't get hold of me realy cant believe it in the sms a new reference number and I must phone them is it my fault the bread did go rotten did I made the bread? They can email or WhatsApp me if there is loadshedding I cant even receive a phone call then there is no signal and this is going on from January realy. The letter that was posted and should be here in 10 days from January didn't arrived yet its pathetic
Sasko
Sasko's reply24 Apr 2023, 09:06
Official
 Please accept our apologies, your complaint (***-03-15) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.  We would also like to thank you for bringing this matter to our attention.  Once again thank you.  Kind Regards 
Pioneer Foods