AL
Andrea L
1 reviews | Active since Mar 2012
04 Feb 2015, 10:22
Rusty Wire in Bread
Hi There, <br> <br> We are a retirement village and buy bread in Bulk from Sasko Aeroton Bakery. A manager at our lodge found a rusted piece of wire in a slice of bread. While its understandable that this is an error, I would like to think that QC's of rather high standards are being done to make sure that your bread is of good quality. From a safety point of view, we deal with the elderly and had we not seen this, it could have resulted in something drastic. Rather disappointing and we are considering changing our bread supplier.
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Sasko's replyOfficial
04 Feb 2015, 12:38Hello AndreA159,
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had and thank you for taking the time to inform us regarding your experience.
Rest assured your complaint will be forwarded to our Head Office for further investigation and to the relevant bakery to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
As discussed with our consultant your Ref: 15-02-109
Kind Regards
Pioneer Foods Essentials Customer Care
*** - AF
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had and thank you for taking the time to inform us regarding your experience.
Rest assured your complaint will be forwarded to our Head Office for further investigation and to the relevant bakery to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
As discussed with our consultant your Ref: 15-02-109
Kind Regards
Pioneer Foods Essentials Customer Care
*** - AF
Best regards,
Sasko's reply04 Feb 2015, 12:38
Official
Hello AndreA159,
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had and thank you for taking the time to inform us regarding your experience.
Rest assured your complaint will be forwarded to our Head Office for further investigation and to the relevant bakery to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
As discussed with our consultant your Ref: 15-02-109
Kind Regards
Pioneer Foods Essentials Customer Care
*** - AF
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had and thank you for taking the time to inform us regarding your experience.
Rest assured your complaint will be forwarded to our Head Office for further investigation and to the relevant bakery to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
As discussed with our consultant your Ref: 15-02-109
Kind Regards
Pioneer Foods Essentials Customer Care
*** - AF
Best regards,