nL
neo L
1 reviews | Active since Jul 2013
11 Jan 2023, 21:03
Rotten Product Bad Customer service!
I am disgusted by your products and so called customer care. On two different but consecutive days I used my money for petrol and drove to buy your bread rolls and they were rotten at both times. I have sent you emails but no one answers! My email is ***
Helpful (0)
Replies (5)0
Replies (5)
Sasko's replyOfficial
16 Jan 2023, 08:50 Good Day We at Pioneer Foods Essentials Customer Care Line would like to thank you for taking the time to inform us of your unfortunate experience. We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation. We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021. Please note that your personal information will be used for the sole purpose of calling you back. One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint. Would you please be so kind as to provide us with your contact telephone numbers? Once again thank you for taking the time to discuss this complaint with us.
Sasko's reply16 Jan 2023, 08:50
Official
Good Day We at Pioneer Foods Essentials Customer Care Line would like to thank you for taking the time to inform us of your unfortunate experience. We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation. We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021. Please note that your personal information will be used for the sole purpose of calling you back. One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint. Would you please be so kind as to provide us with your contact telephone numbers? Once again thank you for taking the time to discuss this complaint with us.
nL
neo L's updateReviewer Update
16 Jan 2023, 10:12Hello. It’s *** and I’ve sent you countless emails on ***
nL
neo L's update16 Jan 2023, 10:12
Reviewer Update
Hello. It’s *** and I’ve sent you countless emails on ***
Sasko's replyOfficial
17 Jan 2023, 11:25Good Day
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly send us a email on *** or contact us on *** and quote ref SB23-01-241.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly send us a email on *** or contact us on *** and quote ref SB23-01-241.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
Sasko's reply17 Jan 2023, 11:25
Official
Good Day
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly send us a email on *** or contact us on *** and quote ref SB23-01-241.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly send us a email on *** or contact us on *** and quote ref SB23-01-241.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
nL
neo L's updateReviewer Update
19 Jan 2023, 17:17So you guys made me call back by myself to lodge the complain with my airtime only for you to listen to my story and again not reply to my mails. Then you give me a whatsapp number to contact and send the complain there yet you do not answer!? Terrible products and even worse customer service!
nL
neo L's update19 Jan 2023, 17:17
Reviewer Update
So you guys made me call back by myself to lodge the complain with my airtime only for you to listen to my story and again not reply to my mails. Then you give me a whatsapp number to contact and send the complain there yet you do not answer!? Terrible products and even worse customer service!
Sasko's replyOfficial
24 Apr 2023, 09:24Please accept our apologies, your complaint (***-01-318) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Once again thank you. Kind Regards
Pioneer Foods
Pioneer Foods
Sasko's reply24 Apr 2023, 09:24
Official
Please accept our apologies, your complaint (***-01-318) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Once again thank you. Kind Regards
Pioneer Foods
Pioneer Foods