Quality of Rice

<p>I raised an issue a few months with Spekko rice.</p> <p>We bought about 3 packets of Spekko rice and the quality was really really poor and even found like weavels in the rice.</p> <p>Unfortunately, I empty my rice into a container and did the same with the 3 X 2kg packs.</p> <p>I emailed Pioneer Foods call centre, got a response and then nothing.</p> <p>Then after a while I enquired again and was told a form was sent to me to fill and submit for a claim.</p> <p> </p> <p>Shockingly, after like 3 months, this matter is not sorted.</p> <p>I understand that I did not have the details for the actual product but that does not mean an investigation cannot be done and I gave detailed explainations and experience just I did not have the actual product bar code and production dates which I understand would have helped.</p> <p>Its 3 months, no fix to the problem at yet.</p> <p>I used my webmail email as I currently use that now.</p> <p>But I mean, at least some sort of feedback and resolution rather than just waiting for a form to be filled in and sent!!!</p> <p> </p> <p>Shocking</p>