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Noneka M

1 reviews | Active since Jun 2018

10 Jun 2018, 15:02

Poor Quality

I buy white star maize meal on a monthly basis. I've never had any issues with it. But the one I bought on the 28th of May at shoprite you save in Orlando East Soweto is a disappointment. It tastes bad. Does not even look white. It's not the white star I'm used to buying. I'm very disappointed.

0
Replies (5)
Sasko
Sasko's reply12 Jun 2018, 18:15
Official

Good Day Ms N Mbedu

We at Pioneer Foods Essentials attempted to contact you regarding your complaint without success.

If you can, please contact us on *** and quote ref SG18-06-104.

Kind Regards

Pioneer Foods Essentials

*** - AT

Best regards,

Sasko
Sasko's reply14 Jun 2018, 17:00
Official

Good Day Ms N Mbedu

We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: SG18-06-126.

Kind Regards

Pioneer Foods Essentials

*** - AT

Best regards,

NM
Noneka M's update18 Jun 2018, 09:52
Reviewer Update
Thank you.
NM
Noneka M's update02 Jul 2018, 13:27
Reviewer Update
Thank you white star just received the letter as promised and thanks for the voucher.
Sasko
Sasko's reply03 Jul 2018, 18:54
Official

Good Day Ms N Mbedu

Pioneer Foods Essentials is happy that you received correspondence.

Kind Regards

Pioneer Foods Essentials

*** - AT

Best regards,