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CG
Charmaine G

1 reviews | Active since Feb 2018

13 Mar 2018, 13:16

Mouldy Health Bread

I found recently that whenever I buy Sasko health breads, when I open up the packet the bread is already mouldy even though it feels fresh, It is white marks on every slice. I thought it was nuts at first but then saw the mould. We pay almost R20 for a bread and then you cannot even eat it. What has happened to Sasko

0
Replies (4)
Sasko
Sasko's reply28 Mar 2018, 11:27
Official

Good Day Ms C Gilbert

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote ***-03-954 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Pioneer Foods Bakeries

*** - AT

Best regards,

CG
Charmaine G's update28 Mar 2018, 15:13
Reviewer Update
I did return the call and they said Colleen who I was suppose to talk to was busy with the complaint and couldn't take the call. They told me that she would call me back.
Sasko
Sasko's reply05 Apr 2018, 14:14
Official

Good Day Ms C Gilbert

We at Pioneer Foods Bakeries attempted to contact you regarding your complaint without success.

If you can, please contact us on *** and quote ref SB18-03-954.

Kind Regards

Pioneer Foods Bakeries

*** - AT

Best regards,

Sasko
Sasko's reply10 Apr 2018, 14:34
Official

Good Day Ms C Gilbert

We at Pioneer Foods Bakeries would like to extend our sincere apologies for the unfitting experience you had with the product.

However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: SB18-03-954.

Kind Regards

Pioneer Foods Bakeries

*** - AT

Best regards,