LB
Lindy B
1 reviews | Active since Mar 2014
05 Apr 2022, 13:08
MOULDY BREAD
A few weeks ago I wrote about mouldy bread and it has happened again. The Wholewheat loaf that I bought on 3 April has a Best Before date of 7 April yet this morning we could already see white mould. This is unacceptable and looks like it is regular occurrence. Get with the programme Sasko and sort out your bread!
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Replies (2)0
Replies (2)
Sasko's replyOfficial
06 Apr 2022, 09:59We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: SB22-04-62 Kind Regards
Customer Care Line
Your reference as discussed with our consultant: SB22-04-62 Kind Regards
Customer Care Line
Sasko's reply06 Apr 2022, 09:59
Official
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: SB22-04-62 Kind Regards
Customer Care Line
Your reference as discussed with our consultant: SB22-04-62 Kind Regards
Customer Care Line
LB
Lindy B's updateReviewer Update
08 Apr 2022, 07:16I got an apology letter however the letter was on a PDF which also had apology letters addressed to 14 other customers all of whom had complaints about your poor quality range of breads. So not only did SASKO reveal the personal details of all these customers but the pathetic generic letter you send out means nothing if you can't address the quality control problem. Don't bother to call me just fix the problem for goodness sake!!
LB
Lindy B's update08 Apr 2022, 07:16
Reviewer Update
I got an apology letter however the letter was on a PDF which also had apology letters addressed to 14 other customers all of whom had complaints about your poor quality range of breads. So not only did SASKO reveal the personal details of all these customers but the pathetic generic letter you send out means nothing if you can't address the quality control problem. Don't bother to call me just fix the problem for goodness sake!!