Mouldy bread - complaint sent, no contact after initial generic reply.

As sent to them: (I reside Northern suburbs, Cape Town).

Complaint – Bread going mouldy within 2 days.

Your Low GI Seeded Brown Bread was my first choice of bread (very filling), which I ate for work lunch every day (4 slices). I’m not sure what changed, but for well over a year I’ve found that it develops white mould spots very quickly. For that reason, I switched to another brand which did not develop that problem. I do however still try your brand occasionally, about once every two months to see if perhaps your quality has improved – sadly not. I store it in the bread bin in the kitchen. It develops mould within 2 -3 days (yes, before the expiry date). I usually end up throwing about half the loaf away each time. Seems to be that it’s too moist, perhaps the retailers keep it in the fridge before placing on shelves. I’ve tried various shops such as SPAR, PnP etc – same problem. I’ve also tried your Low GI Wholewheat Brown Bread, which tends to last longer, but sometimes also goes mouldy – so I rather just purchase other brands to be safe. I thought to just bring this to your attention, in case you are unaware. Attached is a pic I took last week. I hope you can give me some insight to this problem.