FH
Ferial H
1 reviews | Active since Dec 2010
31 May 2022, 08:39
Mouldy bread
Sent this email to Sasko. To date, no response. Definitely lost me as a customer as it's NOT the 1st time I've written to them. I added pics including barcode & date of the bread bag. Poor service and product. To: <***> Date: Thu, 12 May 2022 19:16:37 +0200 Subject: Mouldy bread Good evening.
I have a problem with the bread. This is the 2nd time in a row that I purchased bread that turns mouldy after a day. This loaf was purchased Tuesday 10th May. But the evening I saw the mould already. The bread is still very soft but it's mouldy on the crust! Sell by date is 11th May 2022 This is not acceptable to me.
Please address this issue.
Helpful (0)
Replies (2)0
Replies (2)
Sasko's replyOfficial
02 Jun 2022, 09:49Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote ***-06-19 for the complaint to be completed and escalated. A consultant is waiting to take your call.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote ***-06-19 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Sasko's reply02 Jun 2022, 09:49
Official
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote ***-06-19 for the complaint to be completed and escalated. A consultant is waiting to take your call.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote ***-06-19 for the complaint to be completed and escalated. A consultant is waiting to take your call.
FH
Ferial H's updateReviewer Update
02 Jun 2022, 14:01Yes, my phone diverts to voicemail whilst I'm driving or busy with another call.
That being said, the only thing I wanted was for your customer service to respond to my original email sent and acknowledge there's a problem with maybe that batch of loaves, etc. But no, you respond when a complaint is made publicly. No need to escalate now. I just don't buy your products any longer.
That being said, the only thing I wanted was for your customer service to respond to my original email sent and acknowledge there's a problem with maybe that batch of loaves, etc. But no, you respond when a complaint is made publicly. No need to escalate now. I just don't buy your products any longer.
FH
Ferial H's update02 Jun 2022, 14:01
Reviewer Update
Yes, my phone diverts to voicemail whilst I'm driving or busy with another call.
That being said, the only thing I wanted was for your customer service to respond to my original email sent and acknowledge there's a problem with maybe that batch of loaves, etc. But no, you respond when a complaint is made publicly. No need to escalate now. I just don't buy your products any longer.
That being said, the only thing I wanted was for your customer service to respond to my original email sent and acknowledge there's a problem with maybe that batch of loaves, etc. But no, you respond when a complaint is made publicly. No need to escalate now. I just don't buy your products any longer.