1 reviews | Active since Aug 2012
Mouldy before the expire date
<p>I recently switched to the low GI dumpy seeded brown bread from sasko, which I enjoy. I had no problem until I bought a loaf on the 26/10/2016. </p> <p> </p> <p>The bread expires on the 29th October but today it has already stated gathering mould. The bread is stored in a cool dry place today I checked it has white on majority of the slices.</p> <p> </p> <p>I am really disappointed as I enjoy the bread, I never expected this to happen. I have taken photos of the bread as well as the packaging and the expiry date.</p>
After being contacted by sasko, promises was made but no promises were kept. Today another loaf of the dumpy seeded went mouldy before the expiry date, the date it expires is the 21st November and its already mouldy today.
Disgusted I will not buy another product from sasko
After being contacted by sasko, promises was made but no promises were kept. Today another loaf of the dumpy seeded went mouldy before the expiry date, the date it expires is the 21st November and its already mouldy today.
Disgusted I will not buy another product from sasko
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 16-11-750 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Bakeries Customer Care
***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 16-11-750 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Bakeries Customer Care
***
Hello Byron
We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-11-846.
Kind Regards
Pioneer Foods Essentials Customer Care Line
***
Hello Byron
We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-11-846.
Kind Regards
Pioneer Foods Essentials Customer Care Line
***