FM
Faith M
1 reviews | Active since Oct 2019
15 Mar 2023, 20:19
Moldy "Fresh" Bread
We bought 2 brown loafs yesterday at Shoprite in Soshanguve block F. We were disappointed and shocked to find that it had mold and it's worst of all the best before date is 16/03/2023.
Helpful (0)
Replies (7)0
Replies (7)
Sasko's replyOfficial
16 Mar 2023, 08:53 We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Pioneer Foods Customer Care Line
Best regards,
Sasko's reply16 Mar 2023, 08:53
Official
We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Pioneer Foods Customer Care Line
Best regards,
FM
Faith M's updateReviewer Update
16 Mar 2023, 19:25Thank you for contacting me
However I am not impressed with how thngs occured.
This morning (16/03/2023) I was contacted by one of your consultants to speak about this matter, but I was unable to speak at the time beacuse I was occupied at my job. I then requested to be contacted by 2pm.
About several minutes later I received the following text message:
We at Pioneer Foods Essential Customer Care Line attempted to contact you regarding your complaint/enquiry without success. If you can, please contact us on *** and quote ref SB23-03-435.
What is this?
I assumed that it might be a mistake as I had already spoken to a consultant so I waited at 2pm with no avail.
I am extremely disappointed at this treatment because first I received a poor quality product and now it seems as if the company wants to cheat me to using my own resource to contact them when I was the one who was wronged.
I request to be contacted as soon as possible.
Regards,
However I am not impressed with how thngs occured.
This morning (16/03/2023) I was contacted by one of your consultants to speak about this matter, but I was unable to speak at the time beacuse I was occupied at my job. I then requested to be contacted by 2pm.
About several minutes later I received the following text message:
We at Pioneer Foods Essential Customer Care Line attempted to contact you regarding your complaint/enquiry without success. If you can, please contact us on *** and quote ref SB23-03-435.
What is this?
I assumed that it might be a mistake as I had already spoken to a consultant so I waited at 2pm with no avail.
I am extremely disappointed at this treatment because first I received a poor quality product and now it seems as if the company wants to cheat me to using my own resource to contact them when I was the one who was wronged.
I request to be contacted as soon as possible.
Regards,
FM
Faith M's update16 Mar 2023, 19:25
Reviewer Update
Thank you for contacting me
However I am not impressed with how thngs occured.
This morning (16/03/2023) I was contacted by one of your consultants to speak about this matter, but I was unable to speak at the time beacuse I was occupied at my job. I then requested to be contacted by 2pm.
About several minutes later I received the following text message:
We at Pioneer Foods Essential Customer Care Line attempted to contact you regarding your complaint/enquiry without success. If you can, please contact us on *** and quote ref SB23-03-435.
What is this?
I assumed that it might be a mistake as I had already spoken to a consultant so I waited at 2pm with no avail.
I am extremely disappointed at this treatment because first I received a poor quality product and now it seems as if the company wants to cheat me to using my own resource to contact them when I was the one who was wronged.
I request to be contacted as soon as possible.
Regards,
However I am not impressed with how thngs occured.
This morning (16/03/2023) I was contacted by one of your consultants to speak about this matter, but I was unable to speak at the time beacuse I was occupied at my job. I then requested to be contacted by 2pm.
About several minutes later I received the following text message:
We at Pioneer Foods Essential Customer Care Line attempted to contact you regarding your complaint/enquiry without success. If you can, please contact us on *** and quote ref SB23-03-435.
What is this?
I assumed that it might be a mistake as I had already spoken to a consultant so I waited at 2pm with no avail.
I am extremely disappointed at this treatment because first I received a poor quality product and now it seems as if the company wants to cheat me to using my own resource to contact them when I was the one who was wronged.
I request to be contacted as soon as possible.
Regards,
Sasko's replyOfficial
17 Mar 2023, 08:05 Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that a dedicated agent will contact your shortly.
Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Best regards,
Sasko's reply17 Mar 2023, 08:05
Official
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that a dedicated agent will contact your shortly.
Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Your reference as discussed with our consultant: SB23-03-435 Kind Regards
Pioneer Foods Customer Care Line
Best regards,
FM
Faith M's updateReviewer Update
24 Mar 2023, 16:16Thank you for contacting me as mentioned above. The call was on the 17th of March 2023. Your consultant was friendly and opened a formal complaint for me and requested that I sent the pictures I took of the moldy bread to SASKO's WhatsApp number. She added before the call ended that my a reply will be given me within 72 hour business hours.
I did as requested and I am yet to receive a response after all the evidence I sent. I have calculated and though we had a very long weekend since the call but I am sure now it has been more than 72 hours.
I kindly request that my issue be attended to soon. Thanks in advance.
I did as requested and I am yet to receive a response after all the evidence I sent. I have calculated and though we had a very long weekend since the call but I am sure now it has been more than 72 hours.
I kindly request that my issue be attended to soon. Thanks in advance.
FM
Faith M's update24 Mar 2023, 16:16
Reviewer Update
Thank you for contacting me as mentioned above. The call was on the 17th of March 2023. Your consultant was friendly and opened a formal complaint for me and requested that I sent the pictures I took of the moldy bread to SASKO's WhatsApp number. She added before the call ended that my a reply will be given me within 72 hour business hours.
I did as requested and I am yet to receive a response after all the evidence I sent. I have calculated and though we had a very long weekend since the call but I am sure now it has been more than 72 hours.
I kindly request that my issue be attended to soon. Thanks in advance.
I did as requested and I am yet to receive a response after all the evidence I sent. I have calculated and though we had a very long weekend since the call but I am sure now it has been more than 72 hours.
I kindly request that my issue be attended to soon. Thanks in advance.
Sasko's replyOfficial
27 Mar 2023, 08:01Thank you for contacting us.
Please accept our apologies, your complaint SB23-03-435 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
Kindly note a dedicated agent will contact your shortly. Once again thank you. Kind Regards
Pioneer Foods Customer Care Line
Please accept our apologies, your complaint SB23-03-435 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
Kindly note a dedicated agent will contact your shortly. Once again thank you. Kind Regards
Pioneer Foods Customer Care Line
Best regards,
Sasko's reply27 Mar 2023, 08:01
Official
Thank you for contacting us.
Please accept our apologies, your complaint SB23-03-435 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
Kindly note a dedicated agent will contact your shortly. Once again thank you. Kind Regards
Pioneer Foods Customer Care Line
Please accept our apologies, your complaint SB23-03-435 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
Kindly note a dedicated agent will contact your shortly. Once again thank you. Kind Regards
Pioneer Foods Customer Care Line
Best regards,
FM
Faith M's updateReviewer Update
31 Mar 2023, 23:13Thank you Pioneer foods for keeping to your word! I received a text message on the 29th of March 2023 with a solution. Once I follow through on it I will ensure that I leave a positive review.
Thank you.
Thank you.
FM
Faith M's update31 Mar 2023, 23:13
Reviewer Update
Thank you Pioneer foods for keeping to your word! I received a text message on the 29th of March 2023 with a solution. Once I follow through on it I will ensure that I leave a positive review.
Thank you.
Thank you.
Sasko's replyOfficial
03 Apr 2023, 08:05 Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that Pioneer Foods has exceeded your expectations in ensuring that you have an unforgettable experience.
Your compliment will be forwarded to the relevant department for the necessary recognition.
Kind Regards
Pioneer Foods Customer Care
Your compliment will be forwarded to the relevant department for the necessary recognition.
Kind Regards
Pioneer Foods Customer Care
Best regards,
Sasko's reply03 Apr 2023, 08:05
Official
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service. We are glad to hear that Pioneer Foods has exceeded your expectations in ensuring that you have an unforgettable experience.
Your compliment will be forwarded to the relevant department for the necessary recognition.
Kind Regards
Pioneer Foods Customer Care
Your compliment will be forwarded to the relevant department for the necessary recognition.
Kind Regards
Pioneer Foods Customer Care
Best regards,