<p>On 19/05/2017 I bought 2 loaves of bread from Pick and Pay Hypermarket in Durban North. The best before date on the packaging was 23/05/2017. On 20/05/2017 I opened the second loaf to find it full of worms or maggots. I called the customer care number that evening but was not answered. I then lodged a complaint in the Pioneer Foods website. I again called the customer care line today on 22/05/2017 as I had still not received any response. I was told by the consultant that she would investigate and call me back within 30 minutes to an hour. I have not received any response five hours later. The customer service levels experience is terrible. I would not advise any one to buy Sasko bread.</p>
Good Day Mr V Naidoo
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 17-05-730 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Bakeries
***
Best regards,
Good Day Mr V Naidoo
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 17-05-730 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Bakeries
***
Best regards,
Good Day
We at Pioneer Foods Bakeries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-05-730.
Kind Regards
Pioneer Foods Bakeries
***
Best regards,
Good Day
We at Pioneer Foods Bakeries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-05-730.
Kind Regards
Pioneer Foods Bakeries
***
Best regards,
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