ND
Nomthandazo D

1 reviews | Active since Oct 2020

07 Oct 2021, 09:13

*Business Name:* Sasko *Review:* On the 23 September 2022 I went to spar in Benoni i brought brown bread sasko brand

*Business Name:* Sasko *Review:* On the 23 September 2022 I went to spar in Benoni i brought brown bread sasko brand. The bread did not have the expire date. I call them immediately to report that. The person I talking to she said i will get a voucher and the will be same one who will come and collect the bread for futher investigations. They even gave me a WhatsApp number to send the proof. I took a phone of the bread and the slip send it to the WhatsApp number. 24 September, 25 September and 26 September nothing from Sasko to follow-up on the matter. I call them on the 27 the lady said the matter is still at the head office and i wont get any voucher. So i asked about the bread that needs to be collected she said they will send someone. And they will get back to me. On the 30 September i wrote an email to them asking them about the complain i have reported to them. On the 4 September i got a call in connection with the email i have send. The lady said she will call Head office and check why was my matter not attended. Until today no call back collection of bread and no voucher.

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Replies (1)
Sasko
Sasko's reply08 Oct 2021, 15:49
Official
 
We at Sasko would like to extend our sincere apologies for the unfitting experience you had with the product.  However, we also thank you for taking the time to inform us of your recent experience. 
 
Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 
 
Your reference as discussed with our consultant: SB21-09-427
 
Kind Regards
 Customer Care Line