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Byron B

1 reviews | Active since Aug 2012

20 Nov 2016, 07:42

Bread moulded before the expiry date! YET AGAIN

<p>My 1st review was on the 28th October its now November nothing has been resolved and I am a victim once again.</p> <p>After being contacted by sasko, promises was made but no promises were kept. Today another loaf of the dumpy seeded went mouldy before the expiry date, the date it expires is the 21st November and its already mouldy today.</p> <p> </p> <p>Disgusted I will not buy another product from sasko.</p> <p> </p> <p> </p>

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Replies (2)
Sasko
Sasko's reply23 Nov 2016, 10:00
Official

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 16-11-750 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Pioneer Foods Bakeries Customer Care

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Sasko
Sasko's reply24 Nov 2016, 15:17
Official

Hello Byron

We at Pioneer Foods Essentials would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 16-11-846.

Kind Regards
Pioneer Foods Essentials Customer Care Line
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