SB
Sheridene B
1 reviews | Active since May 2023
12 May 2023, 14:13
Bad service from Sasko Pioneer foods
I bought Sasko flour from Pick And Pay. Opened it and there were worms in the flour. Yes, live worms. I phoned Sasko on 6 April to log a complaint. Send the photos and no phonecall or follow up was done. I phoned again on 14 April still there was no feedback. My 3rd call was on 19 April and I resent all the information and photos. Still today no one of the company has made contact with me regarding my complaint. This is the reference number I received with my 1st call more than a month ago. ***-04-112
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Sasko's replyOfficial
15 May 2023, 08:39Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards
Pioneer Foods
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards
Pioneer Foods
Sasko's reply15 May 2023, 08:39
Official
Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards
Pioneer Foods
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Kind Regards
Pioneer Foods