Bad service

I am a supplier based in Eastern Cape in Queenstown, I supply bread for Queenstown correctional services which I use Sasko Bakery to supply on my behalf

I have a contract for 20days, everything went well up until yesterday the 28th of September when I received a call from correctional services telling me that prisoners have not had their breakfast because Sasko did not deliver bread.

I quickly contacted Sasko and I was told it will soon be deliver and the lady I spoke to had no idea why it was not delivered

I sent my friend to find out what could be the problem, and by the time she was there the delivery guy was contacted and was asked to quickly go and deliver.

I received a call again after 45min from Correctional services telling me that the bread had still not been delivered.

I then decided to go myself, I met few drivers outside the building and I asked whose doing Correctional services and fortunately the guy was there and he told me he was not given any order for correctional services for the day.

Today the 29th at 9:30 I received a call again from the correctional services complaining about the same thing. I contacted the very same lady I contacted yesterday and she told me that she will arrange for bread to be delivered. I checked the lady from correctional services if she has received the bread after 30min and she told me that she still has not received the bread and the prisoners have not had breakfast, the time was then 11:00am

I went to Sasko again to find out what could be the problem and I was again told that bread will be delivered. I asked for the manager because I’ve been told by correctional services that if this continues they will end my contract. The lady that I have been communicating with said she is the manager.

I asked if she’s really the manager and she rep**** without even looking at me and said yes I am the manager.

I asked her how can you allow this to happen and you know how things are with the prisoners and she kept quite.

I contacted the other supplier of bread around town whilst I was still in her office and the guy told me that Sasko is playing with me because they dont have bread. I went outside to check the guy that was called to load the bread and only to find out there was no bread available.

I went back to the lady and asked her to tell the guys to load bread on my bakkie and she told me there’s no bread, still without even looking at me.

I said I need my money so that I can go where I will be treated with respect and she quickly responded that yes you will get your refund.

I arranged with the other suppliers after 2hours of getting bad treatment from Sasko and whilst I was waiting for that supplier outside correctional services premises, Sasko came at the correctional services to deliver and I returned them back

I told them that I’m already sorted by the other supplier

The other suppliers came with the shortage of bread and I quickly went to get the bread that I paid for from Sasko and I was told they sold it ( 10min after I return them )

I sorted everything with the correctional service and arranged for tomorrows bread to be delivered by the other supplier.

Around 4pm I received a call from the correctional services that Sasko has delivered bread without even telling me because we have agreed that I’m cancelling all the orders I have with them . I Tried to call the office and unfortunately the offices were closed.

That’s how bad I was treated by sasko Queenstown. I did not even receive an apology from the lady who called herself a manager.