Appalling Service

Good Day

I hope that this email reaches the relevant department.

Yesterday 2nd November 2023 the driver drove past my shop without stopping to deliver bread despite the fact that I had displayed an empty bread crate at the gate which is by the main road on which they travel

I operate a small ****a shop called Mntungwa Tuck Shop 1 in the Emakekeni area in Loskop....I believe our distribution branch is Estcourt

I just have 2 questions: 1. Is it standard protocol from Sasko that that the van doesn't stop at the shops to enquire if we need bread? 2.Is it now the standard that we have to display empty crates to get services? (i have never seen big retail chains doing that, or is it because we are the small guys therefore considered irrelevant?)

I find this level of customer service appalling and unacceptable and I would like those responsible to account for such action.

my contact number is ***

Thank you

Regards Zamo Hlongwane