Disappointed there’s no need for us have police in this country because they are working with ********s

I am extremely disappointed with the way I was treated by the Edenvale police when I needed assistance following a car accident.

I had a serious dispute with a towing operator who claimed to be from MMM Towing Services. He demanded R11,800 for towing-related charges. I was distressed and unable to afford this amount. I expected the police officers who were present to at least ask the towing operator for proper documentation, an invoice, proof that he represented a legitimate towing company, or an explanation of how these charges had been calculated.

Instead, I felt that the officers did very little to establish what was actually happening. They did not appear to question the towing operator about the charges or demand any supporting documentation. The situation ended with the officers essentially negotiating with me to pay R5,000.

I was the person who needed assistance, yet I felt completely alone and unsupported while the towing operator was allowed to dictate the situation.

I am not saying that the towing operator was a ********, because I cannot prove that. My concern is that the police did not properly investigate or establish the facts before allowing the situation to be resolved in this way.

What exactly is the role of the police in a situation like this if they will not ask basic questions, check documentation, or protect a person who is clearly distressed and vulnerable?

This experience has seriously damaged my confidence in the Edenvale police. I hope that the station management will investigate how this incident was handled and explain what procedures officers are supposed to follow when a member of the public has a dispute with a towing operator.

People who are involved in accidents are already frightened and vulnerable. We need police officers who will investigate, ask questions and protect people—not simply stand by while a distressed person is pressured into paying money.