1 reviews | Active since Jul 2018
Worst repair service from Sanrose Auto Body!
My Mercedes-Benz has been in for repairs at Sanrose Auto Body for 3 months. - Sanrose Auto body could not fix the car, when I arrived to supposedly collect it (2 months after the accident) the left headlight was misaligned with a huge gap, and the car was showing suspension massages and error codes. - I refused to take the car as their employee working with the diagnosis machine does not understand the errors raised. I advised that they rather take it to MB for proper diagnosis. - Sanrose changed the status to "car is released to client" on the discovery insure system, however, this is not true. The panel beater is *********** and dishonest. - Moreover, they just dumped the car at Mercedes and now refuse to accept a quote from Mercedes of suspension parts that were damaged during the accident, saying they are service parts even though evidence(images and a video) was sent to them showing that they were damaged not worn out. They failed to fix it, they now refusing help! *Worst repair service from Sanrose Auto Body!
Within saying this, Sanrose Motors follow the correct procedures when it comes to vehicle repairs. At times, Sanrose Motors would need to follow strict protocol where experts, like dealerships, need to intervene to verify certain concerns / reports on accident damaged vehicles. Once reports are obtained, it is left for the Insurance to make a decision on repairs going forward. Kindly note that Insurances and Assessors make decisions which is fair and supported to all parties.
I will however, look into your concerns and revert back to you in due course.
Assuring you of our best attention always.
Sanrose Motors & Panel Beaters Team
Within saying this, Sanrose Motors follow the correct procedures when it comes to vehicle repairs. At times, Sanrose Motors would need to follow strict protocol where experts, like dealerships, need to intervene to verify certain concerns / reports on accident damaged vehicles. Once reports are obtained, it is left for the Insurance to make a decision on repairs going forward. Kindly note that Insurances and Assessors make decisions which is fair and supported to all parties.
I will however, look into your concerns and revert back to you in due course.
Assuring you of our best attention always.
Sanrose Motors & Panel Beaters Team