Based on recent customer reviews, Sanrose Motors and Panelbeaters (Pty) Ltd is widely praised as an insurer approved and BYD preferred panel beater delivering high quality repairs and consistent, proactive communication. Customers repeatedly commend named advisors such as Thuli, Lizelle and Nozi for daily updates, photographs and stress free handovers, with fleet owners noting reliable turnaround times and vehicles returned close to factory condition. A minority report serious concerns around final quality control, where cars were declared ready while defects remained outstanding and management did not respond to follow up requests.
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 53m
TrustIndex
8.2
Ranking
#43
in Automotive
Reply Time
6h 54m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 53m
Nov '25 - Oct '26
Frequently Asked Questions About Sanrose Motors and Panelbeaters (Pty) Ltd
What do customers say about Sanrose Motors and Panelbeaters (Pty) Ltd?
Based on recent customer reviews, Sanrose Motors and Panelbeaters (Pty) Ltd is widely praised as an insurer approved and BYD preferred panel beater delivering high quality repairs and consistent, proactive communication. Customers repeatedly commend named advisors such as Thuli, Lizelle and Nozi for daily updates, photographs and stress free handovers, with fleet owners noting reliable turnaround times and vehicles returned close to factory condition. A minority report serious concerns around final quality control, where cars were declared ready while defects remained outstanding and management did not respond to follow up requests.
Is Sanrose Motors and Panelbeaters (Pty) Ltd trustworthy?
Sanrose Motors and Panelbeaters (Pty) Ltd has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 53 min. Hellopeter has tracked Sanrose Motors and Panelbeaters (Pty) Ltd across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2016
Defective Workmanship and Failed Rectification – Insurer-Approved Repairs
My vehicle was sent to Sanrose as the insurer-approved repairer. Unfortunately, the experience has been extremely frustrating and unsatisfactory. I was initially advised that the vehicle was ready for collection, only to arrive and find work that had not been properly completed. I had to wait approximately 30 minutes while further work, including painting, was attended to before I could leave. After collection, I discovered additional issues that had not been properly attended to and had to return the vehicle to Sanrose for rectification. I clearly identified the outstanding items. I was then called again and specifically told that the vehicle was ready for collection. I travelled to Sanrose, inspected the vehicle and discovered that the same issues I had returned the vehicle for had still not been addressed. What concerns me most is the apparent lack of effective quality control. A customer should not repeatedly be told that a vehicle is ready for collection when previously reported defects remain outstanding. Having to do it more than once because the work was not properly checked before collection is unacceptable. Based on my experience, the workmanship, communication and final quality-control process have been very disappointing. I have requested the owner or branch manager to contact me, I have heard absolutely nothing from them.
1 reviews | Active since Jan 2016
Defective Workmanship and Failed Rectification – Insurer-Approved Repairs
My vehicle was sent to Sanrose as the insurer-approved repairer. Unfortunately, the experience has been extremely frustrating and unsatisfactory. I was initially advised that the vehicle was ready for collection, only to arrive and find work that had not been properly completed. I had to wait approximately 30 minutes while further work, including painting, was attended to before I could leave. After collection, I discovered additional issues that had not been properly attended to and had to return the vehicle to Sanrose for rectification. I clearly identified the outstanding items. I was then called again and specifically told that the vehicle was ready for collection. I travelled to Sanrose, inspected the vehicle and discovered that the same issues I had returned the vehicle for had still not been addressed. What concerns me most is the apparent lack of effective quality control. A customer should not repeatedly be told that a vehicle is ready for collection when previously reported defects remain outstanding. Having to do it more than once because the work was not properly checked before collection is unacceptable. Based on my experience, the workmanship, communication and final quality-control process have been very disappointing. I have requested the owner or branch manager to contact me, I have heard absolutely nothing from them.
1 reviews | Active since Jul 2026
Sanrose service the best
If you want great service and friendly staff … this is the panelbeaters to go to. A special thanks to Lizelle for the great service and keeping me informed the whole time 10/10 for service.
1 reviews | Active since Jul 2026
Sanrose service the best
If you want great service and friendly staff … this is the panelbeaters to go to. A special thanks to Lizelle for the great service and keeping me informed the whole time 10/10 for service.
1 reviews | Active since May 2025
The service delivere...
The service delivered was of good quality and the team kept me updated about the progress throughout
1 reviews | Active since May 2025
The service delivere...
The service delivered was of good quality and the team kept me updated about the progress throughout
1 reviews | Active since Jul 2011
Sanrose Motors have worked on numerous of my vehicles
Sanrose Motors have worked on numerous of my vehicles. The quality of the workmanship/repair has always been outstanding. Their team are knowledgeable, helpful and always willing to assist. I highly recommend this service provider.
1 reviews | Active since Jul 2011
Sanrose Motors have worked on numerous of my vehicles
Sanrose Motors have worked on numerous of my vehicles. The quality of the workmanship/repair has always been outstanding. Their team are knowledgeable, helpful and always willing to assist. I highly recommend this service provider.
1 reviews | Active since Jun 2026
My BYD had an accident and because byd is a new entrant into the market, I called byd and they told me that SANROSE, was chosen as the preferred BYD panel beating shop
My BYD had an accident and because byd is a new entrant into the market, I called byd and they told me that SANROSE, was chosen as the preferred BYD panel beating shop. I informed my insurance company OUTSURANCE and they made contact with Sanrose to repair the vehicle. From the moment my vehicle arrived at Sanrose, the team kept me posted on every step of the process. My vehicle was repaired in record time. Their quality of work is of the highest but best of all their staff members like Thuli who is the workshop liaison and Lelanie who the the customer relations is amazing. I had no concern because I was informed from the time the vehicle was stripped, the new part replaced and the moment the vehicle was in the process of being painted. The job was completed in record time because they had all the approved parts from BYD. Awesome job.
1 reviews | Active since Jun 2026
My BYD had an accident and because byd is a new entrant into the market, I called byd and they told me that SANROSE, was chosen as the preferred BYD panel beating shop
My BYD had an accident and because byd is a new entrant into the market, I called byd and they told me that SANROSE, was chosen as the preferred BYD panel beating shop. I informed my insurance company OUTSURANCE and they made contact with Sanrose to repair the vehicle. From the moment my vehicle arrived at Sanrose, the team kept me posted on every step of the process. My vehicle was repaired in record time. Their quality of work is of the highest but best of all their staff members like Thuli who is the workshop liaison and Lelanie who the the customer relations is amazing. I had no concern because I was informed from the time the vehicle was stripped, the new part replaced and the moment the vehicle was in the process of being painted. The job was completed in record time because they had all the approved parts from BYD. Awesome job.