Unreliable!

I had a minor crash on 17 April 2019. Sanrose was one of the first panel beaters that I decided to contact for an assessment as I have used them before. The assessment was done the following day where after the quote followed promptly. I then forwarded the quote to my insurance broker who forwarded the quote to the insurance. We were informed that the parts were on back-order and would take a while. As we were able to still drive with the vehicle we decided to wait until the parts were at Sanrose before taking the car as we had no other means of transport. Sanrose contacted us almost two weeks later to inform us that we could take the car in for repairs. Tomorrow is TWO WEEKS! Sanrose has not been able to complete the job as they were still waiting for parts?? Also, the window is still not replaced as there was a “miscommunication” between Sanrose and the insurer as who was responsible for ordering the window. I have had to arrange numerous additional transport arrangements, missed word, missed important appointments, missed my children’s school sports to just mention a few. The communication is shocking! Every time they are contacted the answer is: “We will get back to you this morning, this afternoon…” This rarely or never happens. I MUST have my vehicle back tomorrow…………..