FR
Francois R

1 reviews | Active since Jan 2026

23 Jan 2026, 14:09

Questionable Quality Assurance Procedure

My car was ****** and recovered and taken to Sanrose for repairs by my insurer.

After the confirmed three weeks, Sanrose informed me my car is ready for collection and following inspection I found several items either not fixed or not fixed up to standard.

I gave them a second chance as I would expect from any reasonable person...

Upon taking possession of my car I noticed that some parts were repaired instead of replaced as I was told (i.e. very badly done), panels were loose, fuse box and car battery were loose, car's logos was left in the car unfixed...

Surely these are items that should have been picked up by having a proper quality control/check BEFORE confirming completion of the repairs?

Honestly not what I expected from Sanrose.

0
Replies (3)
Sanrose Motors and Panelbeaters (Pty) Ltd
Sanrose Motors and Panelbeaters (Pty) Ltd's reply23 Jan 2026, 15:19
Official
Good Afternoon Francois,

We appreciate the feedback, although negative. The team will reach out to you in order to ensure this is all resolved to the best of our ability. We apologise for any inconvenience caused.

Kind Regards,
Sanrose Motors and Panelbeaters
FR
Francois R's update26 Jan 2026, 09:30
Reviewer Update
Morning, I am still waiting for your team to contact me...
Sanrose Motors and Panelbeaters (Pty) Ltd
Sanrose Motors and Panelbeaters (Pty) Ltd's reply23 Mar 2026, 07:46
Official
Kindly noted and attended to.

Kind Regards,
Sanrose Motors & Panelbeaters