HIGH ENOUGH

If you look at the title you will see that it is "high enough". This is what I was told by the Operations Manager, Andy Artemi, when I asked who he was. He was high enough but was not competent and professional enough to ensure that both my vehicles were repaired to a standard you would expect from an industry "market leader" and delivered in a time that you would expect from an industry "market leader". I would never trust Sanrose Motors and would also never trust Andy Artemi! Both my vehicles were hail damaged and taken to Sanrose Motors in November 2023. I requested the one vehicle to be assessed and for the front windscreen to be replaced so that I could use the vehicle in December 2023. I was told they will order the parts and repairs will begin in January when I return the vehicle. They did not order any parts. In short, the one vehicle that stayed with them from November was returned to me in October and the other vehicle that I dropped off was returned late October with still a few outstanding items. These were resolved in February this year. Now I have a very important tip for each of you who have dealt with Sanrose before or intend to deal with them in future. Have your car inspected by an independent third party. I had this done and I can share pictures of what was found. When I took the car back to Sanrose the QA person working there said to me he was embarrassed. However, you would think that if he was embarrassed, they would fix all the issues that were noted and have the car returned. That was not the case. I was asked to come pickup my car to find it in the same condition as I handed it in. This was the day I met Mr. High Enough, after I threw my keys on the floor in frustration. This I experienced with both vehicles. The second vehicle after I had it inspected, I was told that it was not as bad as the first vehicle but still had numerous issues. My tip to all that is reading this, is make sure that you have your car inspected. Sanrose motors and Andy Artemis are not to be trusted. I am not a complainer and not a regular on this forum, but the service I received was pathetic. I am happy to share more details with anyone who would like them. I have WhatsApp correspondence, pictures and videos. Please send me an email ***. I want to send this out to as many people as possible including all industry bodies. Desan Naidoo