Why can you not just refund me????

To date I have not received any feedback on enquiry reference *** (its just a refund) and when I phone the call centre agent tells me that she cannot escalate it on her side but she cannot give me a reason either. She told me I had to wait 6 weeks for the refund to be done but I had already waited since February?? When I asked to speak to a manager, she jcut put me on hold for a long time until I finally had to end the call! I find this totally disgusting! I have numerous enquiry reference numbers and have attempted to get this amount transferred to another etoll account and this proved to be too difficult (The enquiry ref *** was rejected.) <br> <br> Out of desperation I have sent proof of the banking details as well to an email given by the call centre and requested help there. How hard can it be to just refund the amount? Since the day that etoll came out I have gotten my etag and have paid the fees without reservation only to be treated like this??? SANRAL should be ashamed of themselves for giving such poor service!. <br> <br> Just because you have a monopoly does not mean you can just do what you want. We as the customer deserve proper feedback and service