Website Payment Still Unallocated

I made a payment of R 3000 to our company's Sanral Etoll Account on the SANRAL website, it wasn't allocated to our account, as per procedure I sent through the proof of payments from the bank statement.<br> After phoning at least 2 times per week, numerous emails, reference numbers. It is now 6 weeks later, still no money in my account.<br> <br> I am so sick and tired of this lack of competency, really - HOW DIFFICULT IS IT TO ALLOCATE A PAYMENT TO AN ACCOUNT? it isn't my problem if your website isn't working???<br> <br>